Refund policy

At Reflections of “Us” Dolls, each doll is handmade with love and care. We want you to be happy with your purchase, and we stand by the quality of our work.

Due to the handmade and unique nature of our products, all sales are generally considered final. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order and we will work with you to make it right. This may include a replacement or refund, depending on the situation.

To be eligible for a return or refund, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide clear photos of the issue when reaching out so we can assist you quickly.

Please note that personalized, custom, or special-order dolls are not eligible for refunds or exchanges unless they arrive damaged or defective.

Refunds, once approved, will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Our goal is to ensure that every doll you receive is a keepsake to be treasured, and we are committed to handling any concerns with fairness and care. If you have any questions about your order, don’t hesitate to reach out to us.